👋🏼 Say Hello to Dynamic Variables in VAI 🤖

Ever wished your AI assistant could greet callers by name or pull in personalized info on the fly? Dynamic variables are the secret sauce! 🪄 This breakdown explains how to use them in VAI, even if you’re allergic to code. 🤧

💡 What are Dynamic Variables?

Imagine them as placeholders in your AI’s script. 🎭 Instead of saying “Hello there,” you can insert a variable that pulls in the caller’s name from your database.

Example:

Instead of: “Hello there, how can I help you?”

You get: “Hello {{first_name}}, how can I help you?”

VAI swaps out {{first_name}} with the actual name during the call. 🤯

🚀 Why They’re a Game-Changer

Personalization: Make your AI feel less robotic and more human. 🤖➡️🧑
Efficiency: No more manually updating scripts for each caller.
Dynamic Calls: Pull in real-time data like appointment times or order statuses.

🛠️ Setting Up Dynamic Variables

JSON: Your AI’s Dictionary: Think of JSON as a simple way to organize information for your AI. It uses a key-value structure:

   {
     "first_name": "John",
     "appointment_time": "2:00 PM"
   }

Outbound Calls (Make.com Template Magic):

Download the free Make.com template from https://hub.integraticus.com.
Input your VAI API key, assistant ID, and phone number ID.
Customize the JSON with the variables you want to use.
That’s it! Make takes care of the rest.

Inbound Calls (A Bit More Setup):

Download the inbound call template from https://hub.integraticus.com.
In your VAI dashboard, go to Phone Numbers and make sure the number you’re using IS NOT directly connected to an assistant.
Go to Account > Settings and paste the webhook URL from your Make.com template into the Server URL field.
Customize the JSON in your Make.com template with the variables you need.

🧰 Pro Tips

Start Simple: Begin with basic variables like first name and work your way up.
Test Thoroughly: Make a few test calls to ensure your variables are pulling in the correct information.
Explore the Templates: The Make.com templates are your best friends! They handle the heavy lifting so you can focus on creating awesome AI experiences.