Ever felt overwhelmed by missed calls? This system uses AI to capture, qualify, and manage missed calls, freeing up your time and boosting productivity. 🚀
Why Missed Calls Matter ⏰
Missed calls aren’t just annoying; they’re lost opportunities. Every missed call could be a potential client, a crucial update, or a chance to strengthen a relationship. This system helps you seize those opportunities. 🤝
The Power Duo: Vapi & Airtable 🤝
This system relies on two powerful tools:
- Vapi: The AI engine that answers calls and gathers information. 🤖
- Airtable: The database that organizes and manages the collected data. 🗄️
Together, they create a seamless, automated system for handling missed calls.
Setting Up Your Airtable Database 🏗️
- Duplicate the Template: Head to the resource hub (Resource Hub) and find the “Missed Call Log” template. Duplicate it into your Airtable account. You’ll need the password provided in the resource hub. 🔑
- Understand the Fields: Familiarize yourself with the fields: caller name, phone number, call time, duration, transcript, recording, urgency level, follow-up needed, assigned to, etc. Each piece of information helps you understand and prioritize your missed calls. 🧐
- Automations Tab: Navigate to the “Automations” tab. This is where the magic happens! ✨
Building the Vapi Assistant 🤖
- Get Your Vapi Account: If you don’t have one, create a free Vapi account.
- Import the Pre-built Assistant: Use the provided form in the resource hub (Resource Hub). Enter your Vapi API key and the Airtable webhook URL (found in the Airtable Automations tab). Click “Create Assistant.” This imports a pre-configured assistant, saving you hours of setup time. ⏱️
- Connect a Phone Number: Import a phone number from Twilio (recommended) or purchase one through Vapi. Connect this number to your new assistant. ☎️
Finalizing the Airtable Automation ⚙️
- Test the Trigger: In Airtable’s Automations tab, click “Test Trigger” to ensure communication between Vapi and Airtable.
- Create a Record Action: Add an action to “Create Record” in your “Missed Calls” table.
- Map the Data: Dynamically map the data from Vapi to the corresponding fields in Airtable. This ensures all the information from the call is automatically logged in your database. 📊
Leveraging Airtable Interfaces 📈
Airtable interfaces transform your data into actionable dashboards:
- Overview: A list of all missed calls, filterable by urgency, assigned team member, and more.
- Single Call View: Detailed view of each call, including transcript and recording. Update the status (e.g., “Completed”) as you handle each call. ✅
- Timeline (Teams Version): Visualizes call volume over time, helping you identify peak hours and patterns. 🗓️
Resource Toolbox 🧰
- Integraticus Resource Hub: Free templates, guides, and resources for this system.
- Vapi: The AI platform for building voice assistants.
- Airtable: The user-friendly database and automation tool.
- Twilio: A cloud communications platform for purchasing phone numbers.
- Integraticus: The agency behind this system, specializing in AI voice agents.
Empowering Your Communication 💪
This system empowers you to take control of your communications. By automating the handling of missed calls, you gain valuable time, prioritize effectively, and never miss an important opportunity again. Stop reacting to missed calls and start proactively managing them. 🥇
